Privacy Policy

1. Information We Collect

• Personal Information: Name, phone number, email address, billing details
• Business Information: Company name, GST details (if applicable)
• Usage Data: Interactions with AiServe WhatsApp Bot, website activity, service usage logs
• Technical Data: IP address, browser type, device information
• Transaction Data: Purchase history for digital products, NFC cards, or subscriptions

2. Use of WhatsApp & Meta Platforms

• AiServe’s WhatsApp Bot operates in compliance with Meta (WhatsApp) Platform Policies.
• By using our WhatsApp services, users agree to abide by Meta’s Terms of Service, Commerce Policies, and Messaging Policies.
• AiServe does not control Meta/WhatsApp servers and is not responsible for platform-level disruptions, suspensions, or policy changes.

3. How We Use Your Information

• Provide and improve AiServe services
• Process orders and payments
• Offer customer support
• Maintain security and fraud prevention
• Comply with legal and regulatory obligations
• Communicate service updates and policy changes

4. Data Storage & Retention

User data is securely stored for up to 5 years or until service provider rules or legal requirements change, whichever occurs first. After this period, data may be deleted, anonymized, or archived as per regulatory or operational needs.

5. Data Sharing & Disclosure

We do not sell or rent personal data. Data may be shared only with:

• Payment gateways
• WhatsApp/Meta APIs
• Hosting and cloud service providers
• Government authorities when legally required

6. Data Security

• We use industry-standard security practices to protect user data.
• While we strive to protect information, no digital transmission is 100% secure.
• Users acknowledge and accept this inherent risk.

7. Compliance with Indian Laws

• Information Technology Act, 2000
• Applicable Data Protection Rules of the Government of India
• Any future amendments or data protection regulations

8. User Rights

Users may request access to their data, correction of inaccurate data, or deletion of data (subject to legal obligations). Requests can be sent to:

9. Policy Updates

AiServe reserves the right to update this Privacy Policy at any time. Continued use of services indicates acceptance of changes.